FAQ – Frequently Asked Questions

🚚 Delivery

What are the delivery times?

For mainland France, allow 7 to 14 working days after order confirmation. Delivery times may vary during periods of high demand.

Is delivery free?

Yes! Delivery is free for purchases over €50. Below this amount, delivery fees are €4.99.

How can I track my order?

As soon as your order is shipped, you will receive an email with a tracking number allowing you to track your package in real-time.

↩️ Returns & Refunds

Can I return my item?

You have 30 days after receipt to contact us in case of a problem with your order. Contact us via our Contact page and we will find a solution quickly.

What if my product is defective or damaged?

Contact us immediately with a photo of the product. We will offer you a replacement or a full refund according to your preference.

💳 Payment

What payment methods do you accept?

We accept payments by credit card (Visa, Mastercard, American Express), PayPal, and Shop Pay. All payments are secure.

Is payment secure?

Absolutely. Our store uses the SSL protocol and is powered by Shopify Payments, one of the most secure payment solutions in the world.

🖌️ Product

How to use the Brush Ritual™?

The Brush Ritual™ is a makeup brush cleaning and drying device. Insert your brush into the appropriate collar, start the cleaning cycle, then the drying cycle. Your brush will be clean and dry in a few seconds.

Which brushes is it compatible with?

The Brush Ritual™ is compatible with the vast majority of makeup brushes on the market thanks to its various sized collars included in the box.

📦 Order

Can I modify or cancel my order?

Contact us as soon as possible via our Contact page. We will do our best to modify or cancel your order before it is shipped.

Do you have other questions?

Do not hesitate to contact us via our Contact page. We will respond within 24 to 48 hours.